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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

1. What personal information do we collect

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

2. When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

3. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat (Skype), email or phone inquiries)

4. How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

**All transactions are processed through a gateway provider and are not stored or processed on our servers.

5. Do we use 'cookies'?

Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled that make your site experience less efficient and some of our services will not function properly.

6. Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third-party products or services on our website.

7. Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users (Google Ads Policies). We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

8. Remarketing with Google AdSense

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

9. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

10. Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email – within 1 business day
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

10. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at office@verragamo.com and we will promptly remove you from ALL correspondence.

Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below.

No. 96 Berceni Street,
District 4, Bucharest
Romania

Call: +40 729 885 888
Email: office@verragamo.com

Last Edited on 2016-03-23

Refund Policy

Verragamo offers top of the line art glass decorations and ornaments. However a client may feel the need to return a purchase made on our website.
The only case a refund is possible is in the following cases:

1. BREAKAGE

All of our items are wrapped, packaged and shipped very professionally.
In the very rare incidence an item may break during shipping and handling – due to the nature of the product.
And as a result, receiving a broken item is possible but happens very rarely.

At Verragamo, we offer refunds when a customer receives a broken item; considering our customer follows the following steps:

  1. As soon as the package has been opened and the foam protectors have been removed off of the top and bottom parts accompanying the product, you must take 5 clear pictures of the product in its present broken state.

The pictures must be taken from different angles, making sure the entire product shows in the picture, and specifying where the breakage or damage occurred.

  1. Send an email to office@verragamo.com with the pictures immediately after taking them and discovering your item was received damaged.
  2. Specify in the email Subject-Line: “Breakage – Order x” and in the body write a detailed description of how you found the product broken/damaged upon receiving and unwrapping it.
  3. We will carefully study the case and then decide on whether or not to offer a full refund.

2. ORDER ERROR OR PRODUCTION DEFECT OF ITEM

Unfortunately, in most cases we cannot offer you a replacement product identical to the one you have initially received, due to the fact that our products are unique and are hand-made with a limited edition stock. In this case we will decide to offer a refund or not.

Processing times
Once we have communicated to you the decision of offering a refund, the item will be refunded within 10 business days from issuing the acceptance for refund email.

Refund Value:
The client will be refunded the entire price of the damaged item, including the original shipping cost. Any additional costs incurred by our client such as duty or customs tax are non-refundable.
The currency used for any transaction performed on our website is in USD.
For payments in currencies other than the USD, LUCKY OFFICE SRL returns the amount in USD regardless.
*Please note that any possible exchange rate risks are bared by the customer.
The returned amount will be credited on the customer’s credit card or, otherwise by specified agreements on the phone, such as direct bank transfer.

Cards accepted at Verragamo

On this page you will find the payment options accepted at Verragamo.
We take pride in the online security payment system integrated on our website, and as a result we offer you the following safe and secure solutions for your purchases.

  1. CREDIT CARD PAYMENT
  2. DIRECT BANK TRANSFER
  3. TELEPHONE ORDER

1. CREDIT CARD

Verragamo accepts Visa, Mastercard, Maestro, and American Express. Verragamo guarantees maximum security in the usage of your credit card information. The credit card data entered are not known nor retained by Verragamo and/or Bôver, but solely by Mobilpay secure online transactions organization, Mobilpay (the online transactions system used at Verragamo.com) is protected by 128 bit SSL certificates. The server implements payment data verification automatically, that is not evident nor perceivable by the human.
Payment: once the order has been placed by our customer, the amount due will be immediately debited by Verragamo from the customer’s credit card.

2. DIRECT BANK TRANSFER

Verragamo also offers payment through direct bank transfer.
The money transfer should be addressed to:

LUCKY OFFICE SRL
ŞOS. BERCENI Nr. 96, SPATIUL COMERCIAL NR. 33, CAMERA 2,
Sector 4, BUCUREŞTI
Postal Code: 041918

Account Number: 17429663
IBAN: RO94 RZBR 0000 0600 1835 7018
Cod Unic de inregistrare CUI: RO34053786
Swift Code: RZBRROBU
Bank Branch: Raiffeisen – Aparatori Patriei, sector 4, Bucuresti.

Please noteThe description of the transfer must necessarily quote an order number, order date and full name of the customer. In the event of advance bank transfer, the order will be processed only following confirmation of successful transfer by the bank. The payment must occur within 7 days of the order date. Past this deadline, the order will be automatically cancelled. Product availability is to be assessed only at the moment of successful transfer.

3. TELEPHONE ORDER

Our clients also have the possibility to place orders on Verragamo by simply calling our offices. You may call our Customer Service number (+ 40) 031 101 50 75 or by connecting with us on Skype click here: Verragamo.
One of our operators will fulfill your request and gather the personal information necessary to complete your order.
To speed things up a little, kindly note down the product code for the item you want to purchase, or the complete name/title of the product.
After successfully placing your order, you will receive an order confirmation email at the provided email address, including a summary of all information received. The telephone order service is active from Monday to Friday, from 10am to 4pm (CET +2).

Please note: The only accepted payment method via telephone orders is direct bank transfers.

Verragamo delivery times

We know very well what it feels like to be anxiously waiting for a package that wraps an extraordinary luxurious product which you very much like and want as soon as possible!

For this reason, we vow to ship your item within 24 hours during weekdays and 48 hours on weekends, after clearing the payment. Estimated delivery times vary depending on the country you are located in.
For the most part, if you are located in one of the EU member states and countries within Europe, you will receive your item within 2-3 weeks of clearing the payment successfully.
Each product is shipped with caution, including fragile seals on the exterior packaging, in order to ensure maximum transportation safety and package handling.

– All our items are shipped from our warehouse in Bucharest, Romania.